gavel Merchant Agreement & SaaS Terms

Terms of Service

These Terms of Service govern your access to and use of TILLR POS cloud platforms, retail hardware integrations, and multi-store inventory synchronization services.

calendar_today Last Revised: September 1, 2026 verified SLA Commitment: 99.9% Uptime corporate_fare Tillr
handshake Key Commercial Highlights

Fair, Transparent Retail Partnerships

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99.9% Uptime Guarantee Supported by an offline register engine so checkout never stops even if store internet disconnects.
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Zero Lock-In Contracts Cancel anytime at the end of your billing cycle with full 30-day export access to all store data.
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Automatic Updates Included Continuous security patches, fiscal tax rule adjustments, and feature upgrades at no additional charge.
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Merchant Data Ownership You retain 100% proprietary rights over all inventory databases, customer profiles, and sales histories.
Section 01

Acceptance of Terms & Merchant Eligibility

By subscribing to, installing, or logging into the TILLR POS software suite (operated by Tillr), you represent and warrant that:

  • check You are authorized to enter into binding legal agreements on behalf of your retail business or commercial entity.
  • check Your business operates in strict compliance with applicable retail, commercial taxation, trade licensing, and consumer protection laws.
  • check All registration data provided (including tax identification numbers and business address) is accurate, current, and complete.
Section 02

SaaS License Grant & Permitted Terminal Use

Subject to timely payment of your subscription fees, TILLR grants you a limited, non-exclusive, non-transferable, revocable license to access and use the software for your internal retail operations:

Multi-Device Activation: You may install and authenticate TILLR on the number of concurrent physical terminals, tablets, and manager backoffice portals authorized under your subscribed pricing plan.

Prohibited Actions: You may not reverse-engineer, decompile, modify, sublicense, distribute, or create derivative works based on TILLR core binaries, offline sync engines, or UI components.

Section 03

Hardware Compatibility & Peripheral Operations

TILLR POS is engineered to communicate with certified retail hardware interfaces:

Receipt Printers: Standard ESC/POS thermal printers via USB, Ethernet, and Bluetooth (such as Epson, Star Micronics, Citizen).
Barcode Scanners: 1D/2D HID keyboard wedge barcode readers, omnidirectional handheld laser scanners, and camera-based scanning.
Cash Drawers: Standard RJ11/RJ12 12V/24V kick-out cash drawers driven through receipt printer trigger signals.
Payment Terminals: EMV/NFC smart pinpads certified by integrated payment providers with point-to-point encryption (P2PE).

Merchants are responsible for providing reliable local Wi-Fi / Ethernet connectivity and ensuring hardware accessories are in sound operating condition.

Section 04

Subscription Tiers, Billing Cycles & Taxes

TILLR plans (Starter, Professional, and Enterprise) are billed on a recurring monthly or annual basis:

Automatic Renewal: Subscriptions renew automatically at the end of each billing term unless cancelled in writing at least 7 days prior to renewal.
Taxes & Invoicing: All advertised prices exclude VAT or local sales taxes, which will be itemized on your monthly digital tax invoice according to your jurisdiction.
30-Day Money-Back Guarantee: New retail merchants may test TILLR risk-free and request a full refund within 30 days of initial account provisioning.
Section 05

Merchant Responsibilities & Account Security

To ensure terminal integrity and transaction safety across store branches, merchants must:

  • key Maintain distinct, confidential PIN credentials for cashiers, shift supervisors, and store managers.
  • security_update_good Promptly apply platform updates and security patches to registered terminal tablets and POS machines.
  • block Never use TILLR to conduct transactions for prohibited, counterfeit, illegal, or fraudulent merchandise.
Section 06

Service Level Agreement (SLA) & Offline Continuity

Our 99.9% Uptime Guarantee: TILLR commits to a monthly cloud service availability of 99.9%. In the event of unscheduled cloud downtime exceeding this threshold, eligible merchants receive prorated service credits.

Zero-Disruption Offline Mode: If internet connectivity fails at a retail branch, TILLR automatically switches into local offline mode. Cashiers can continue barcode ringing, receipt printing, and cash/offline card processing. All sales queue locally and synchronize seamlessly as soon as the internet connection restores.

Section 07

Intellectual Property & Merchant Data Rights

Your Data Stays Yours: Merchants retain exclusive title, copyright, and all intellectual property rights to all product descriptions, pricing formulas, customer records, and transaction logs entered into TILLR.

Platform IP: TILLR software, database architectures, interface designs, trade secrets, logos, and documentation remain the exclusive intellectual property of Tillr.

Section 08

Account Cancellation, Suspension & Data Grace Period

You may terminate your subscription at any time via your Account Management console. Upon termination:

30-Day Data Export Guarantee: Your account will remain in read-only mode for thirty (30) days following cancellation, allowing you to download all inventory catalogs and financial sales records.

Deprovisioning: Following the 30-day export window, terminal pairing credentials will be permanently retired and cloud database snapshots purged in accordance with our retention policy.

Section 09

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with commercial laws. Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith commercial negotiation or arbitration.

Legal Notice & Inquiries:

Tillr — Legal Affairs
Email: legal@gettillr.co
Telephone Support: +971 50 473 0391